Login

Cart

Your cart is empty

Refund policy

RETURNS, EXCHANGES & CANCELLATIONS

Before you return a product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional artisans in India, making each piece unique. Natural stones and pearls may vary slightly in appearance. All our products go through quality control before shipping.

We provide refunds only if the product is damaged and exchanges in all other cases.

4 STEPS TO MAKING A RETURN OR EXCHANGE

  1. Request Initiation: Please inform us within 3 days of receiving the order. Email us at ambikapuri@gmail.com or WhatsApp us at +91 9811331624 to notify us.

  2. Approval Process: Before we arrange for your damaged/incorrect product to be returned, you must send us a photograph of the product. Our Quality Control team will review and approve the return or exchange request.

  3. Shipping the Product: Once your request is approved, please courier the product back to us in its original packaging, ensuring the barcode tag remains intact.

  4. Processing the Request: Once we receive the returned product, we will proceed with either a refund (only for damaged items) or an exchange. Refunds will be processed within 7 days, and exchanged products will be dispatched within 7 days and delivered within 3-5 days after dispatch.

We are not responsible for any lost or damaged packages during return shipping. We are not liable for returns or exchanges that we were not notified about first.

NO REFUNDS OR EXCHANGES WILL BE GIVEN IN THE FOLLOWING CASES:

  1. Incorrect or outdated delivery address.

  2. Incorrect address format, including any form of a PO Box address.

  3. After 3 failed delivery attempts by our respective courier agent.

  4. Package refused by recipient.

  5. Products returned in a used or damaged condition.

  6. Minor color and design variations due to the handmade nature of the products.

  7. If the product is not faulty or damaged (refunds will not be issued in this case, but exchanges are allowed).

GUARANTEE

All products sold on our website are guaranteed authentic.

CANCELLATIONS

Once an order is placed, it cannot be cancelled. Please review your order carefully before making a purchase.